Privacy Policy 
 
Privacy Policy Willswills.ca ("we", "us", "our") operating as Willswills Website: [www.willswills.ca] Effective date: September 15, 2026 Last updated: Sept 15, 2026 . 

We provide online will preparation services to people across Canada. Your will and estate information is deeply personal, and we take our responsibility to protect it seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how we protect it, and the rights you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws including Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25), and the Personal Information Protection Acts of Alberta and British Columbia.

By using our website or services, you acknowledge that you have read this Policy. If you do not agree with it, please do not use our services.

1. Who Is Responsible for Your Information We are responsible for the personal information under our control, including information handled on our behalf by service providers.

Privacy Officer:   Email: [admin@willswills.ca] Mailing address: 1810- 350 Queens Quay West, Toronto, Ontario, L8M 3A7 Please contact our Privacy Officer with any questions, access requests, or concerns.

2. Information We Collect We collect only the information we reasonably need to provide our services and run our business. a) Information you give us when preparing a will Identity and contact details: full legal name, date of birth, address, email address, phone number, province or territory of residence Family information: marital or partner status, names and ages of spouse/partner, children, and other family members Estate information: names and contact details of executors, trustees, guardians for minor children, and beneficiaries; descriptions of your assets (e.g., real estate, bank accounts, investments, business interests, vehicles, digital assets, personal property); debts and liabilities; and gifts, bequests, and wishes you choose to include Sensitive personal wishes: funeral and burial preferences, care arrangements for dependants or pets, and other instructions you provide Health-related information, only where you choose to give it to us (for example, about a dependant with special needs) Government identifiers such as a Social Insurance Number (SIN), only if we ask for it and only where it is genuinely necessary. We do not require your SIN to prepare a will, and you should not provide it unless we specifically request it for a stated purpose. b) Account and payment information Account login details (email and encrypted password) Billing name, billing address, and transaction details. Payments are processed by thirdparty payment processors; we do not store your full credit card number. c) Communications Messages, emails, chat transcripts, and support requests you send us, and our replies d) Technical and usage information IP address, browser type, device type, operating system, pages visited, referring website, date and time of visits, and similar data collected through cookies and analytics tools (see Section 8) e) Information about other people Your will necessarily involves information about other people (such as beneficiaries and executors). By providing it, you confirm you are entitled to do so. You are not required to tell those individuals you have named them in your will.

3. Why We Collect and Use Your Information We identify the purposes for collecting your information at or before the time of collection, and we use it only for those purposes, or as otherwise permitted or required by law. Our purposes are to: Create, prepare, and deliver your will and related documents Create and manage your account Process payments and issue receipts Respond to your questions and provide customer support Send service-related notices (for example, reminders to review your will after major life events, where you have asked for these) Verify identity and prevent fraud, misuse, or unauthorized access Improve our website, products, and services, including through aggregated or deidentified analytics Comply with legal, regulatory, tax, and professional obligations Send marketing communications, only with your consent (see Section 9) If we want to use your information for a new purpose, we will tell you and, where required, obtain your consent first.

4. Consent We collect, use, and disclose your personal information with your knowledge and consent, except where the law allows or requires otherwise. Depending on the sensitivity of the information, consent may be express (for example, ticking a box) or implied (for example, providing information to obtain the service you requested). Because will and estate information is sensitive, we seek express consent for collecting and using it. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. Withdrawing consent may mean we can no longer provide some or all of our services to you.

5. Who We Share Your Information With We do not sell your personal information. We share it only as described below. Service providers. We use trusted third parties to help us operate, including cloud hosting and data storage, payment processing, email delivery, customer support tools, website analytics, and IT security. They may access your information only to perform services for us and are required by contract to protect it and use it only for our instructions. Legal or professional reviewers. If your service package includes review by a lawyer, notary, or other professional, we share your information with them as needed to provide that review. [Delete or adapt if not applicable.] Legal and regulatory reasons. We may disclose information where required by law, court order, or lawful request from a government authority, or to protect our rights, property, or safety or that of others. Business transfers. If we are involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to confidentiality protections and the requirements of applicable law. With your direction. We share information with anyone else where you ask or authorize us to do so.

6. Storage and Transfers Outside Your Province or Canada Your information is stored on servers located in [Canada / specify province or country]. [If applicable: Some of our service providers may store or process information in other countries, including the United States. When your information is processed outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, and national security authorities there.] We use contractual and technical safeguards to protect your information wherever it is handled. Quebec residents: before transferring personal information outside Quebec, we assess the privacy risks and ensure the information receives adequate protection, as required by law.

7. How We Protect Your Information We use safeguards appropriate to the sensitivity of your information, including: Encryption of data in transit (TLS/HTTPS) and at rest Access controls so only authorized personnel with a business need can view your information Secure authentication and password protection Regular security reviews, monitoring, and backups Confidentiality obligations for employees and contractors No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please protect your account by using a strong, unique password and keeping it confidential. Security incidents. If a breach of security safeguards involves your personal information and creates a real risk of significant harm, we will notify you, the Office of the Privacy Commissioner of Canada, and any other regulator as required by law, and we will keep a record of the incident.

8. Cookies and Similar Technologies Our website uses cookies and similar technologies to: Keep you logged in and remember your preferences (essential cookies) Understand how visitors use our site so we can improve it (analytics cookies) [Measure the effectiveness of our advertising (advertising cookies). Delete if you do not use advertising or tracking pixels.] You can control cookies through your browser settings or our cookie banner. Blocking essential cookies may prevent parts of the website from working properly. We use [Google Analytics / other tool], which may collect information about your use of our site and transfer it to servers outside Canada. [Describe any tracking tools, such as Meta Pixel or Google Ads, if used.] Our site does not currently respond to "Do Not Track" signals.

9. Marketing and Electronic Messages We send promotional emails and other commercial electronic messages only where we have your consent, in compliance with Canada's Anti-Spam Legislation (CASL). Each message identifies us and includes a working unsubscribe mechanism. You can unsubscribe at any time using the link in the email or by contacting us. We will still send you transactional and service messages (such as receipts and account notices).

10. How Long We Keep Your Information We keep personal information only as long as needed for the purposes described in this Policy or as required by law. Account and will information: retained while your account is active, so you can access, update, and re-download your documents. [If you close your account, we will delete or anonymize your information within [X days/months], except as noted below.] Payment and tax records: typically kept for at least [6–7] years to meet tax and accounting requirements. Records we must keep for legal reasons (for example, dispute resolution, regulatory or professional requirements): retained for the legally required period. [Confirm any professional record-keeping rules that apply to you.] Marketing data: kept until you withdraw consent. When information is no longer needed, we securely delete, destroy, or anonymize it.

11. Your Rights Subject to applicable law, you have the right to: Access the personal information we hold about you and ask how it has been used and disclosed Correct information that is inaccurate or incomplete Withdraw consent to our collection, use, or disclosure Challenge our compliance with this Policy Delete or de-index your information in certain circumstances Quebec residents also have additional rights under Law 25, including the right to request portability of their computerized personal information in a structured, commonly used technological format, and the right to be informed of, and to submit observations about, decisions based exclusively on automated processing. How to make a request: Contact our Privacy Officer using the details in Section 1. We may need to verify your identity before responding. We will respond within 30 days (or as otherwise required by law) and will tell you if we need more time or cannot fully comply, and why. We generally do not charge for access requests; if a fee applies, we will tell you in advance. Complaints. If you are not satisfied with our response, you may contact: Office of the Privacy Commissioner of Canada: www.priv.gc.ca | 1-800-282-1376 Commission d'accès à l'information du Québec (Quebec residents): www.cai.gouv.qc.ca Office of the Information and Privacy Commissioner of Alberta (Alberta residents): www.oipc.ab.ca Office of the Information and Privacy Commissioner for British Columbia (BC residents): www.oipc.bc.ca

12. Automated Decision-Making [If applicable: Our website uses automated tools, such as guided questionnaires and document-assembly software, to generate your will based on your answers. These tools apply pre-set rules to the information you enter; they do not make decisions about you beyond producing the document you requested. We use [AI/automated tools] for [describe purpose, e.g., customer support chat]. You may ask us to have a person review any output.] [Delete or adapt to match your actual practice.]

13. Children's Privacy Our services are intended for adults who have reached the age of majority in their province or territory of residence. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us and we will delete it. Information about your minor children that you include in your will is treated as part of your own information and protected accordingly.

14. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their policies before providing information.

15. Changes to This Policy We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date above shows the latest revision. If changes are material, we will notify you by email or a prominent notice on our website and, where required, seek your consent again.

16. Contact Us For any privacy questions, requests, or concerns: Privacy Officer through the email -- admin@Willswills.ca  This document is provided as a general template and does not constitute legal advice. Have it reviewed by a Canadian privacy or business lawyer to confirm it accurately reflects your actual data practices and applicable provincial and professional requirements.

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